UX Researcher (Remote)

Job description

Who are we?

Jeff is an international Start-up based in Valencia, Spain, that is revolutionizing how customers access every-day services, online to offline. We have more than 2300 hubs across South America, Europe, South East Asia, Africa, Eastern Europe and most recently we have launched our services in the US which represents an incredible market and opportunity for Jeff. Operating worldwide, we provide Jeff’s services in more than 42 countries across our 6 verticals laundry, beauty, fitness, relax, coffee and works.

Jeff's mobile app and online platform connects customers with our local hub services such as laundry, beauty and fitness, allowing them to lay back, relax and enjoy their day.

The good, good life is brought to you by #TheGoodGoodTeam, we are more than 300 passionate and committed Jeffs from all over the world and (most) based in Valencia (Spain). We are a passionate, dynamic, data driven and collaborative team who is ready to change things!

Our core values are our strength, we share and promote them through our organization to create a great culture and a great place to work. Never enough, All in, Zero bullshit, One team. Would you like to join us and become the next “Jeff”? We are looking forward to meeting you!


We are looking for an energetic and experienced researcher. You will drive the vision to build solid insights of our B2B and B2C customers around the world in order to provide the teams with a deep understanding of customers as well as identifying opportunities to create greater value for them through products and along the end-to-end customer experience. You will be establishing a research strategy by utilizing multiple qualitative and quantitative research methods to discover actionable insights for designers, product managers, developers, and stakeholders.


What will you do?

  • This role will work with our International Product team, with a focus on scaling our global research to deepen our understanding of the users and their experience

  • Drive change by communicating insights to the teams and inspire innovative solutions.

  • Leading end to end, strategic, foundational, and evaluative research

  • Analyze and interpret data, compile professional reports and present findings to cross-functional teams

  • Leading research across different countries and cultural contexts

  • Promote user research best practices across the company

  • Conducting online workshops


  • Degree in Anthropology, Human Factors, Psychology, HCI/Computer Science Design Research, or other related fields or equivalent practical experience

  • 3+ years experience in a consultancy, agency or in-house setting

  • Can demonstrate an in-depth understanding of a range of user research methods

  • Knowledge of the ins and outs of unmoderated testing tools

  • Experience helping non-researchers conduct their own research at scale

  • Experience with online/remote usability tools

  • Good organizational skills

  • Great team player

  • Results oriented

  • Fluent in English

What's in it for you?

  • A competitive salary package & career path.

  • Great culture & working atmosphere, we're a young, upbeat, and international work environment.

  • Remote & flexible working hours.

  • Free English classes with our e-learning platform Bussu!

  • Health insurance discounts.

  • Cobee card (discounts in restaurants, travel, etc).

  • Devengo: Gives you the financial flexibility to receive the generated salary in real-time.

Come and join us!