Setup Specialist

Job description

Who are we?


Jeff is an international Start-up based in Valencia, Spain, that is revolutionizing how customers access every-day services, online to offline. We have more than 2300 hubs across South America, Europe and most recently we have launched our services in South East Asia, Africa, and Eastern Europe. Operating worldwide, we provide Jeff’s service in more than 35 countries across our 4 verticals laundry, beauty, fitness and relax.


2021 brings a new milestone, we’re launching our service in the US which represents an incredible market and opportunity for Jeff. Are you ready for the challenge?


Jeff's mobile app and online platform connects customers with our local hub services such as laundry, beauty and fitness, allowing them to lay back, relax and enjoy their day.


The good, good life is brought to you by #TheGoodGoodTeam, we are more than 300 passionate and committed Jeffs from all over the world and (most) based in Valencia (Spain). We are a passionate, dynamic, data driven and collaborative team who is ready to change things!

Our core values are our strength, we share and promote them through our organization to create a great culture and a great place to work. Never enough, All in, Zero bullshit, One team. Would you like to join us and become the next “Jeff”? We are looking forward to meet you!


· LOOK GOOD · FEEL GOOD · LIVE GOOD ·

Responsibilities:

  • Responsible for supporting our entrepreneurs during their pre-opening process (Setup), across multiple countries and verticals, from after contract validation until their store opening.
  • Contribute to keeping entrepreneurs highly engaged with our brand and product by adequately managing post-sale expectations maximizing perceived business value by providing excellent support and directly addressing any problem derived from the sales process, escalating to the Support TL when necessary.
  • Carry out a thorough execution of our pre-opening process (including premises approval & opening approval processes) as per our existing guidelines, regularly identify and reporting opportunities for product & process enhancement. Contribute to keeping the pre-opening pipeline in healthy shape through a well-prioritized management of their own portfolio.
  • Responsible for regularly achieving established targets in terms of Leased Premises, Store Openings, Opening Times, Onboarding NPS, Turnkey Usage among others, as main KPIs.
  • Collaborate with the Marketplace, Operations, Finance and other internal teams in process execution as required.


Requirements

  • Fluency in spoken & written English, Spanish & French, Portuguese is a plus.
  • EU/Spanish work permit is a must
  • Minimum 2 years experience in customer service or similar, preferably in start-ups or technology companies.
  • Customer oriented with excellent communication & teamwork skills and a hands-on attitude.
  • Self-driven, with great time management skills and capable of working autonomously under minimal supervision.
  • Ability to handle multiple tasks simultaneously and take action effectively.
  • Previous experience in Start-up or other high-growth environments is a plus.


What's in it for you?

  • A competitive salary package. Fixed Salary.

  • Great culture & working atmosphere, we're a young, upbeat and international work environment!

  • Remote & Flexible working hours.

  • Free English classes.

  • Physiotherapist discounts.

  • Health insurance discounts.

  • Cobee card (discounts in restaurants, travel, etc).

  • Devengo: Gives you financial flexibility to receive the generated salary in real time.

Come and join us!