Sales Operations Quality Assurance Manager

Job description

Who are we?

Mr Jeff ( is a start-up that is revolutionizing the online laundry and dry cleaning world. We're a team of committed and passionate professionals trying to expand our brand all over the world and offer the best online laundry and dry cleaning service via our Jeff Stores.

We're looking for passionate and proactive people who are ready to change things!

About the job:

As a Sales Operations Process & Quality Manager, you will drive the business process, workflow optimization and offer coaching and enablement for Jeff Sales Development team, acting as a subject matter expert on sales tactics and strategies. Initiatives span across areas such as developing process improvements, leading capacity planning, and implementing industry best practices for sales development organizations. This will require cross-functional collaboration to consult on planning, budgeting, strategies, processes, messaging, coaching and enablement to support our regional Sales Development teams. You will also be expected to contribute to our long-term operational strategy, large scale global projects and continuous improvements of all business processes.


What will you do?

  • Develop strategy for outbound programs that are rooted in industry best practices for Sales Development tactics , supported by coaching and enablement.
  • Evaluate current processes and prescribe improvements for our global workforce, driving large scale projects around workflow standardization and optimization.
  • Lead capacity and utilization planning for the global Sales Development organization.
  • Collect, analyze and report on data to help tell the story of our efficiency improvements.
  • Provide regular status updates to global stakeholders, maintaining clear project timelines and documentation


High analytical capacity.

Focus on objectives and results.

Problem-solving skills. Efficiency.


Advanced knowledge of Microsoft Excel.

Experience using CRM Hubspot preferable.

Minimum English level C1.

Experience of at least 1 year in a similar position.

What’s in it for you?

  • Flexible working hours and environment.
  • A young, proactive, upbeat, dynamic and ambitious team where your opinions and ideas are valued.
  • Monthly training and events. Quarterly teambuildings.
  • All the equipment and material you will need.
  • Mr Jeff subscription. All your clothes clean thanks to Mr Jeff!
  • English classes
  • A competitive salary package.