Operations Manager

Job description


Who are we?

Jeff is an international Start-up based in Valencia, Spain, that is revolutionizing how customers access every-day services, online to offline. We have more than 2300 hubs across South America, Europe, South East Asia, Africa, Eastern Europe and most recently we have launched our services in the US which represents an incredible market and opportunity for Jeff. Operating worldwide, we provide Jeff’s services in more than 42 countries across our 6 verticals laundry, beauty, fitness, relax, coffee and works.


Jeff's mobile app and online platform connects customers with our local hub services such as laundry, beauty and fitness, allowing them to lay back, relax and enjoy their day.


The good, good life is brought to you by #TheGoodGoodTeam, we are more than 300 passionate and committed Jeffs from all over the world and (most) based in Valencia (Spain). We are a passionate, dynamic, data driven and collaborative team who is ready to change things!


Our core values are our strength, we share and promote them through our organization to create a great culture and a great place to work. Never enough, All in, Zero bullshit, One team. Would you like to join us and become the next “Jeff”? We are looking forward to meeting you!


· LOOK GOOD · FEEL GOOD · LIVE GOOD ·


Are you the one?

We are looking for a highly motivated Operations Manager with previous experience organizing and leading team and processes, someone who enjoys working in a fast-paced, dynamic environment and truly understands Jeff's core business in order to maximize the number of new franchisees joining our entrepreneur community.

This is a remote position within Spain, but we have an office in Valencia if you prefer it. We would love if you are in Valencia and join us at the office!

If you love technology, have an analytical background, and are looking to join a startup with operations in 5 continents, you have just found a perfect job!


If you are a rock star, tech person who understands the startup environment and is ready to give your all, this opportunity is for you! The ideal candidate will have a passion for advice, be accustomed to working on a goal-driven basis, be very result-oriented, proactive; not fearful of challenges, because they motivate you!.

Keep reading!


Responsibilities

Overseeing the sales funnel:

  • Identify gaps and propose changes to existing systems and process frameworks

  • Develop a deep understanding of sales metrics, reporting tools, and data structure in order to identify and drive resolution of issues, provide actionable intelligence with existing metrics or identify, develop, and propose new metrics, dashboards, scorecards or new tools

  • Develop relationships and processes with sales, finance, HR, sales operations, and other functional teams to identify and address reporting issues.

  • Manage and develop financial tools or reports that align, and simplify, monthly business reviews, annual planning, and forecasting processes

  • Built new strategies to improve the efficiency of the sales process in every stage of the funnel

  • Definition of individual and team performance KPIs.

  • Tracking and management of performance (team and individual).

  • Decide and implement new automations to improve the performance of the Sales Team

  • Create a strategy of outbound and inbound calls and leads assignation

Requirements

Experience and skills required:

  • 3+ years of experience in Sales Ops role

  • 2+ years of experience managing Hubspot CRM tool

  • 2+ years of experience managing VOIP tools and leads routing

  • Experience communicating results to senior business leaders

  • HubSpot knowledge is a must

  • Excellent planning, analytical and project management skills

  • Knowledge and understanding of lead generation process and data

  • Excellent communication skills

  • Prospective vision to anticipate problems, set priorities and proactively develop rong internal and external relationship

  • Creative and initiative personality.

  • Native/Advanced English


What's in it for you?

  • A competitive salary package & career path.
  • Great culture & working atmosphere, we're a young, upbeat, and international work environment.
  • Remote & flexible working hours.
  • Free English classes with our e-learning platform Bussu!
  • Health insurance discounts.
  • Cobee card (discounts in restaurants, travel, etc).
  • Devengo: Gives you the financial flexibility to receive the generated salary in real-time.