Operations Manager

Job description

Who are we?

Jeff (wearejeff.com) is a platform for services that promote ‘the good good life’. Through our app, we offer laundry, beauty and fitness services, all designed to make you look good and feel good. Our business model combines our tech platform with Jeff franchises, so you can also find our hubs in your neighbourhood. We currently have more than 1700 hubs in more than 30 countries throughout Asia, Latin America, Europe and Africa.


Our Culture

We are a team of more than 600 people from all over the world and based in Valencia (Spain). We are innovators, we are creative, curious and we take risks, always working together, shoulder to shoulder. We all share Jeff’s culture, which makes us #TheGoodGoodTeam and drives us to achieve every goal we set our minds to. 

 

Opportunity at Jeff: Operations Manager

We are looking for a highly motivated and hands on Operations Manager to join us at our headquarters in Valencia. You need to enjoy working in a fast-paced, dynamic environment and be ready to define and create operational processes in a newly established team. The Operations Manager will be responsible for the operational performance of a new vertical internationally.


You will have an entrepreneurial mindset and will play a key role in driving Jeff’s global business strategy forward. You will work closely with our New Verticals Team and our Partners Team, evaluating and creating processes and operations, to turn strategic vision into action.


So, if you have the perfect mix of Strategy, Planning and Analytics... read on!


Responsibilities


Identify opportunities for improvement and create assertive action plans to implement

Measure the effectiveness of the solutions proposed and be able to back them up with data-based arguments

Report on the quality, efficiency and effectiveness of the Vertical, to all levels of the business

Detect best practices, continually searching for innovative products and processes

Implement Jeff’s standard processes and ensure franchisees are following our guidelines

Work with cross-functional teams to develop projects that make a high impact on business performance


Requirements

Are you a future Jeff? You must have:


A track record of at least three years’ experience in managing operations in a fast-paced, growing business: creating and structuring new teams, processes and products

Strong communication skills and capacity for teamwork, comfortable working with internal teams and external stakeholders

Highly analytical and able to work with complex datasets to generate and present insights

Results and execution oriented, fully committed to achieving specified goals

Proven flexibility and capacity to manage parallel commitments and demands

Highly organised and able to structure plans and solutions that enhance growth

Bachelor's degree in business-related subject (Business, Economy, Engineering etc)

Must be fluent in English

If you join our team you will….


  • Meet exciting challenges and grow professionally
  • Form part of #Thegoodgoodteam, an international team of innovation and collaboration
  • Live in Valencia, the city of sun, beach and culture
  • Perfect your English with native-speaking teachers
  • Have Mr Jeff wash and iron your clothes for you
  • Join the team and learn more about Jeff at events, meetups and team building activities
  • Enjoy free fruit deliveries