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Junior IT Helpdesk

Spain, Comunidad Valenciana, ValenciaProduct

Job description

Who are we?

Jeff is an international Start-up based in Valencia, Spain, that is revolutionizing how customers access every-day services, online to offline. We have more than 2300 hubs across South America, Europe, South East Asia, Africa, Eastern Europe and most recently we have launched our services in the US which represents an incredible market and opportunity for Jeff. Operating worldwide, we provide Jeff’s services in more than 42 countries across our 6 verticals laundry, beauty, fitness, relax, coffee and works.

Jeff's mobile app and online platform connects customers with our local hub services such as laundry, beauty and fitness, allowing them to lay back, relax and enjoy their day.

The good, good life is brought to you by #TheGoodGoodTeam, we are more than 300 passionate and committed Jeffs from all over the world and (most) based in Valencia (Spain). We are a passionate, dynamic, data driven and collaborative team who is ready to change things!

Our core values are our strength, we share and promote them through our organization to create a great culture and a great place to work. Never enough, All in, Zero bullshit, One team. Would you like to join us and become the next “Jeff”? We are looking forward to meeting you!


What will you do?

  • Compliance with SLAs resolution response speed and satisfaction

  • Know-how in working with different IT support tools

  • Jeff is a remote company so you should have experience supporting and solving problems for remote users too

  • Skills and Knowledge of the following OS: Windows 10, macOS.

  • Skills and Knowledge of the following tools: Google Workspace, Gmail APPs, Facebook Workplace. etc

  • Help Oversee and maintain an inventory of company assets, systems, and peripherals through our inventory management tool.

Job requirements

Role requirements:

  • Be based in Valencia - work from our Jeff Headquarters. 

  • Basic Knowledge of ticketing tools and management incidents through this system

  • Basic Know-how in managing wired and wireless networks

  • Able to operate successfully in a fast-paced organization, able to analyze when we can be flexible and when we should be inflexible.

  • Motivated self-starter, proactive and action-oriented.

  • Strong problem-solving and team-oriented skills.

  • Good English level.

What's in it for you?

  • Career growth based on public IC levels.
  • Remote work.
  • Flexible working hours.
  • Work-life balance.
  • 23 days of holidays.
  • Bday off.
  • Christmas or New year's eve off.
  • Cobee: flexible compensation plan.
  • Payflow: receive your salary immediately.
  • Health insurance discounts (Spain).
  • Health treatment discounts (Valencia).
  • Half day off for children’s birthday.
  • New baby on board support.
  • Paid leave for children’s medical appointments.

Come and join us!


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