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Helpdesk Technical Support Lead

Spain, Comunidad Valenciana, ValenciaProduct

Job description

Who are we?

Jeff is an international Start-up based in Valencia, Spain, that is revolutionizing how customers access every-day services, online to offline. We have more than 2300 hubs across South America, Europe, South East Asia, Africa, Eastern Europe and most recently we have launched our services in the US which represents an incredible market and opportunity for Jeff. Operating worldwide, we provide Jeff’s services in more than 42 countries across our 6 verticals laundry, beauty, fitness, relax, coffee and works.

Jeff's mobile app and online platform connects customers with our local hub services such as laundry, beauty and fitness, allowing them to lay back, relax and enjoy their day.

The good, good life is brought to you by #TheGoodGoodTeam, we are more than 300 passionate and committed Jeffs from all over the world and (most) based in Valencia (Spain). We are a passionate, dynamic, data driven and collaborative team who is ready to change things!

Our core values are our strength, we share and promote them through our organization to create a great culture and a great place to work. Never enough, All in, Zero bullshit, One team. Would you like to join us and become the next “Jeff”? We are looking forward to meeting you!


Are you the one?

We are looking for a Helpdesk Technical Support Lead, with knowledge of VPN and security, wanting to work on a large project in our offices to carry out the maintenance and management of the network and customer service, which in this case are our workers, and lead and build a helpdesk team with defined process, ceremonies and efficient frameworks.

What your responsibilities will be:

  • Be responsible for manage and maintain or Jeff HQ high demanding network infrastructure

  • Assist and support user in setting up events infrastructure and facilities

  • Lead IT vendors relationships, discounts renewals, incidences etc.

  • Help in Oversee and maintain an inventory of company assets, systems and peripherals

  • Help in help desk requests related with operating systems, software applications, wireless networks, networking, VoIP issues, improve processes and printers.

  • Lay the groundwork of a highly documented IT Helpdesk Support department, providing technical support, technical training and help desk support to our staff, trying to document and improve and make more autonomous processes.

  • Identify opportunities for automation, and assist with the development of automation systems to address those opportunities.

  • Supervise and mentor all team members, assigning duties and preparing and delivering performance reviews.

The ideal candidate will have a passion for advice, be accustomed to working on a goal-driven basis, be very result-oriented, proactive; not fearful of challenges, because they motivate you!. Previous experience working with networks and Fortinet systems will be highly valuable.

Job requirements


  • Knowledge of Firewall management.

  • Experience in Fortinet systems.

  • Knowledge of ticketing tools and manage incidents through this system

  • Proven experience managing wired and wireless networks

  • Able to operate successfully in a fast-paced organization, and to create a vision and organization that can scale quickly.

  • Motivated self-starter, proactive and action-oriented.

  • Strong problem solving and team-oriented skills.

  • Good english level.

Extra points:

  • Experience working with integrations between different systems

  • Experience with G-Suite administration.

  • Experience with Windows AD Servers.

  • Experience working in multidisciplinary teams

  • Experience working in high growth startups

What's in it for you?

  • Career growth based on public IC levels.
  • Remote work.
  • Flexible working hours.
  • Work-life balance.
  • 23 days of holidays.
  • Bday off.
  • Christmas or New year eve off.
  • Cobee: flexible compensation plan.
  • Payflow: receive your salary immediately.
  • Health insurance discounts (Spain).
  • Health treatment discounts (Valencia).
  • Half day off for children’s birthday.
  • New baby on board support.
  • Paid leave for children’s medical appointments.

Come and join us!


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