Customer Support: Vietnam, Indonesia, Philippines, Singapore
Who are we?
Jeff (wearejeff.com) is a platform for services that promote ‘the good good life’. Through our app, we offer laundry, beauty and fitness services, all designed to make you look good and feel good. Our business model combines our tech platform with Jeff franchises, so you can also find our hubs in your neighbourhood. We currently have more than 1700 hubs in more than 30 countries throughout Asia, Latin America, Europe and Africa.
We are a team of more than 600 people from all over the world and based in Valencia (Spain). We are innovators, we are creative, curious and we take risks, always working together, shoulder to shoulder. We all share Jeff’s culture, which makes us #TheGoodGoodTeam and drives us to achieve every goal we set our minds to.
Opportunity at Jeff: Customer Support
In the Partners department, are looking for a Customer Support to build Jeff’s tech brand on a national and international level
Responsibilities / functions
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Wide knowledge of our service so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
Are you a future Jeff? Skills & Knowledge:
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Native level of any of the following languages: Vietnamese, Indonesian, Tagalog, Mandarin or Malay.
* EU work permit is a must
If you join our team you will….
- Meet exciting challenges and grow professionally
- Form part of #Thegoodgoodteam, an international team of innovation and collaboration
- Live in Valencia, the city of sun, beach and culture
- Perfect your English with native-speaking teachers
- Enjoy #Thegoodgoodlife: flexible hours with an early finish on Fridays
- Have Mr Jeff will wash and iron your clothes for you
- Join the team and learn more about Jeff at events, meetups and team building activities
- Enjoy free fruit deliveries to help keep you healthy