Customer Support QA Specialist

Job description

Who are we?

Jeff (wearejeff.com) is a platform for services that promote ‘the good good life’. Through our app, we offer laundry, beauty and fitness services, all designed to make you look good and feel good. Our business model combines our tech platform with Jeff franchises, so you can also find our hubs in your neighbourhood. We currently have more than 1700 hubs in more than 30 countries throughout Asia, Latin America, Europe and Africa.


Our Culture

We are a team of more than 600 people from all over the world and based in Valencia (Spain). We are innovators, we are creative, curious and we take risks, always working together, shoulder to shoulder. We all share Jeff’s culture, which makes us #TheGoodGoodTeam and drives us to achieve every goal we set our minds to.


Opportunity at Jeff: QA Specialist

We are looking for passionate Jeffs who are ready to give it all in the QA team at our headquarters in Valencia. We want a new colleague to join the Jeff family who is a professional in this area.

We are looking for a Customer Support QA Specialist.

Someone that can adapt himself to a very fast working environment and with experience in Quality Assurance, always considering that we always want to improve everything.

Someone that can evaluate the quality of the interactions that the employees have with our franchisee and customers and that can support the team to improve their hard and soft skills in practical way.

We are a data-driven company, so we are looking for someone that can understand the QA metrics and help us improve it.

The ideal candidate will have to learn our world and help us improve our QA system always focusing on measurable improvements.

Do you think you have what it takes? Read on!

Requirements

Responsibilities

  • Improve the current Quality Assurance system for the evaluation of Calls, Chats, Webinars and Emails;
  • Evaluate Calls, Chats, Webinars and Emails and report the result in a structured and usable way;
  • Use quality monitoring data management system to compile and track performance at team and individual level;
  • Participate in design call monitoring formats and quality standards;
  • Align the evaluation of the interactions of different teams with Franchisee and Customers;
  • Provide and actionable and structured action plan (that can include training) based on metrics;
  • Report all the QA data and metrics.

Requirements

Are you a future Jeff?

  • A track record of at least two years experience in Quality Assurance;
  • Flexibility and Adaptability;
  • Strong communication skills and capacity for teamwork;
  • Results and execution oriented, fully committed to achieving specifics goals;
  • Exceptional Listening and Analytical skills;
  • Must be fluent in English.

If you join our team you will….

  • Meet exciting challenges and grow professionally
  • Form part of #Thegoodgoodteam, an international team of innovation and collaboration
  • Live in Valencia, the city of sun, beach and culture
  • Perfect your English with native-speaking teachers
  • Have Mr Jeff wash and iron your clothes for you
  • Join the team and learn more about Jeff at events, meetups and team building activities