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B2B CRM Manager

Spain, Comunidad Valenciana, ValenciaProduct

Job description

Who are we?

Jeff is an international Start-up based in Valencia, Spain, that is revolutionizing how customers access every-day services, online to offline. We have more than 2300 hubs across South America, Europe, South East Asia, Africa, Eastern Europe and most recently we have launched our services in the US which represents an incredible market and opportunity for Jeff. Operating worldwide, we provide Jeff’s services in more than 42 countries across our 6 verticals laundry, beauty, fitness, relax, coffee and works.

Jeff's mobile app and online platform connects customers with our local hub services such as laundry, beauty and fitness, allowing them to lay back, relax and enjoy their day.

The good, good life is brought to you by #TheGoodGoodTeam, we are more than 300 passionate and committed Jeffs from all over the world and (most) based in Valencia (Spain). We are a passionate, dynamic, data driven and collaborative team who is ready to change things!

Our core values are our strength, we share and promote them through our organization to create a great culture and a great place to work. Never enough, All in, Zero bullshit, One team. Would you like to join us and become the next “Jeff”? We are looking forward to meeting you!


What will you do?

  • Develop and manage the B2B CRM product roadmap.

  • Lead the design and implementation of business related aspects, such as reports and dashboards of the key metrics for the company

  • Responsibility for the rollout processes around B2B CRM and their adoption

  • Provide support to internal users giving them best practices for the use of the product.

  • Monitor and analyze the impact of implementations and associated processes with quantitative metrics

  • Implement autonomously changes in B2B CRM.

  • Create and maintain clear and understandable documentation.

  • Guarantee data quality assurance in the platform.

  • Participation in the design processes (e.g.together with Ops Manager, PX, Gainsight Lead Admin) specifically when required

  • Support a high performance culture, by creating and maintaining a quantitative system that holds people accountable for results

Job requirements

Experience & skills required

  • Knowledge and practical management of a B2B CRM like: Gainsight, Salesforce, Hubspot…

  • Proficient in Excel.

  • Knowledge of visualization tools such as Tableau, Metabase, Power BI, QlikView or similar

  • Experience in writing and ability to understand SQL queries

  • Ability to analyze data, identify problems and solve complex problems.

  • Jira knowledge is a plus

  • Knowledge of any Customer Success Platform is a plus

  • English is mandatory, knowledge of the Spanish language is a plus

  • Ability to work with people from different departments and teams

What's in it for you?

  • Career growth based on public IC levels.
  • Remote work.
  • Flexible working hours.
  • Work-life balance.
  • 23 days of holidays.
  • Bday off.
  • Christmas or New year eve off.
  • Cobee: flexible compensation plan.
  • Payflow: receive your salary immediately.
  • Health insurance discounts (Spain).
  • Health treatment discounts (Valencia).
  • Half day off for children’s birthday.
  • New baby on board support.
  • Paid leave for children’s medical appointments.

Come and join us!


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